Choosing a cleaning company for your building/project is an important decision. You want to make sure the company is qualified, responsive and trustworthy. Here are some tips on how to hire and what to require from your cleaning company.

1. Get price quotes from at least three companies.

It’s not always best to hire the cheapest company. Be sure to compare the proposed scope of work and the quality of products used for the job. Do the price quotes include materials, labor and equipment? What will they charge for special requests outside the scope of work? Beware of deals which sound too good to be true, because they just might be!

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2. Ask how long they’ve been in business.

Cleaning companies notoriously come and go. They often change their name to reset their reputation, but the company is run by same people. Be sure the cleaning company you choose has established a reputation for quality service in the community.

3. Are they licensed, bonded and insured?

Protect yourself and your property. Make sure your cleaning company is properly licensed for the work they are doing. If they are bonded, you have further assurance that you will not suffer a loss at their hands. And never hire a cleaning company who can’t show you proof of insurance.

4. Ask if they guarantee their work.

Most companies will tell you that your satisfaction is guaranteed, but what do they mean? Will they return your money if you are dissatisfied? Will they return to the jobsite to make it right? Get the scope of work and price in writing before the work is done so you can compare what you were promised with what you received.

5. Ask for a list of references.

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A good cleaning company will have a loyal client base. Ask for references who have projects similar to yours. And once references are provided, do your diligence and contact them!

6. Do they offer 24/7 emergency cleaning services?

In case of a flood, fire, icy sidewalk, clogged toilet or other calamity, can you call on your cleaning company for assistance? If your cleaning company can assist you with emergencies it will save you time and money, because they already know and have access to your building/project.

7. Is a customer service representative assigned to your account?

Once some cleaning companies get your business, it’s difficult to get them on the phone. Or you talk to someone different every time you call, and they don’t necessarily know your particular account. Before you hire, ask who will manage your account.

8. Will they track your issues and requests, from inception to resolution?

Ask how the cleaning company will handle your issues or requests. How will you know when the issue is resolved or the request is completed? Make sure they have a clear procedure in place to assess, address and follow up.

9. Can they provide all the cleaning services you need?

When choosing a cleaning company, ask about the full scope of services they offer. Why not hire a company who not only cleans your offices, but can also clean your carpets, floors, and windows? It will save you time when those special cleaning projects arise. And they can probably offer you a better price since they are already in your building.


Promote Your Office Cleaning Business

When you have your own office cleaning business, you need to promote it. In the commercial janitorial or office cleaning business, it is best when you make direct contact with office managers or property managers. These people are the ones that will hire your cleaning service or not, so it is important to leave a good first impression with them and sometimes this can happen by you being creative.

There is an affordable, clever, and very strategic advertising tool you can use to help promote your cleaning business. I'm talking about custom flash drives. They are used in every computer in every office. This is the little memory stick that plugs into a USB outlet on the computer. You can purchase custom flash drives with your company name and phone number on them to give to an office manager as a promotional strategy.

The next time you are speaking with a prime potential customer, you can leave them a really cool gift to remember you by. Promotional items are not new. There are all kinds of things like pens and key chains that you can have your company name on, but pens run out of ink and get thrown away. Cheap key chains stay in pockets or drawers if they get used at all. Nobody throws away a flash drive.

They remain visible and get used quite often. They make a great gift for any potential customer but you don't need to give them away like you would with business cards. Just give one to receptive customers whom you really want to impress and do business with.

Go online to any major search engine and type in "promotional flash drives" or "custom flash drives". You can find several companies that will make custom flash drives for you with no minimum order. You can have your company name and phone number put on them. A business logo can be printed or engraved on them too. These custom flash drives are more colorful, eye catching, and attractive than the ones you see in your local stores.

Purchase a few of these custom made promotional items to help promote your cleaning business. This is strategic advertising for your office cleaning business at an affordable price. It is more affordable than any traditional form of advertising. Flash drives really make a beautiful and practical gift and will usually last several years. Sure to be seen and used by the people you give them too. This is a great alternative to expensive advertising for your cleaning business.

A creative way to promote and advertise your office cleaning business is by getting your name and phone number out there and keeping it out there for a long time. You want your company name and number to be in the right place with the right person at the right time. You have one chance to make a good first impression and using this promotional tool as a gift will help you do it. In addition to your company name and phone number, you can include a message such as "Contact Us" or "Free Estimate". Custom made flash drives can even be made to look like a vacuum cleaner.

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How to Expand an Office Cleaning-Janitorial Business

If you own and operate an office cleaning/ janitorial business, or looking to start one,Here's a way you can explode your income in your office cleaning/janitorial business without even getting any new accounts.

It's a simple method I use all the time. Rather than limiting your efforts to just finding new accounts, you simply expand the services you offer to current clients.

Such as carpet cleaning, window or wall washing, and even plant care. You can also increase your profits by selling some of the supplies to your clients as well. Such as refilling Soap dispenser's, paper towel, and toilet paper containers, which adds an amount to the contract price. You can also replace their light bulbs, and trash bags.

If you do the cleaning AND furnish the expendable supplies, your service contract will be a little more secure since the client depends on you for both the cleaning work and supplies. So not only does your income absolutely sky-rocket when you offer your clients additional services, but your client will depend on you more!

I can't stress this enough. I'VE made a ton of money by offering additional services to my clients. If your new to the industry you may just want to start out small and only offer the basic office cleaning services. That's what I did when I first got started.

Not only have I expanded by offering additional services to my clients...But I'VE also expanded into residential carpet cleaning as well. This can be more of a seasonal business depending on the city you live in.

But in the spring and Summer months residential carpet cleaning is very lucrative.

Keep in mind residential carpet cleaning (if done properly) does require a bit more equipment than office cleaning to get started.

With an office cleaning business you really only need a few basic cleaning tools and supplies to get started. A carpet business..again if done the right way..takes a little bit more of an investment.

Its not a good idea to show up in a small car, and a rented cheap looking carpet cleaner machine. You should first look into buying a van, or truck with a truck mount.

These are extra services that offices pay for in addition to the cleaning of their office. You can put lots of extra money in your pocket.

You could make a business out of any one of these extra "add-on" services such as carpet cleaning.

Copyright (c) 2008 Brent Wale